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Refunds/ Exchanges / Cancellations
- Can I cancel my order? For auditing and good governance purposes, our systems do not allow us to cancel an order once it has been processed. eVouchers: As per terms and conditions of sale eVouchers CANNOT be cancelled. The ticketing system does not allow cancellation of eVoucher orders where serial codes have....
- Purchasing incorrect evouchers If you have made an incorrect selection and purchased the wrong evouchers please be reminded that evoucher orders cannot be changed, cancelled or refunded.
- I did not receive my eVouchers in time. What can I do? There are several reasons why evouchers may have been delayed: a) The email with the eVouchers could have gone to your junk or clutter folder - check those folders in your email system. If found in your junk folder, please mark us a ‘safe sender’ so that future orders will go directly....
- I have ordered the wrong product – What can I do? Unfortunately, as per our terms and conditions of sale, please be reminded that eVouchers cannot be cancelled, exchanged or refunded. A checkbox during checkout is required to confirm that you have carefully checked your order details to ensure all items are correct and acknowledge and accept....
- I am not happy with the quality of the product – can I get a refund? If you have ordered an electronic item and are not happy with the quality or it is faulty please contact customersupport@neatideas.com.au with your order number and contact details. Your issue will be referred to our supplier and if there is a known issue with the product you will be sent....
