Privacy Policy

1. We respect your privacy

Neat Ideas respects your right to privacy and this policy sets out how we collect and treat your personal information.

“Personal information” is information we hold which is identifiable as being about you.

2. What personal information we collect

We may collect the following types of personal information from you:


Address (for billing and shipping purposes)

Email address

Phone number

Information about the goods or services you have ordered

Information from enquiries you have made

Communications between us

3. How we collect your personal information

We collect personal information from you in a variety of ways, including:  when you interact with us electronically or in person; when you access our website; and when we provide our services to you.  This information is stored on our dedicated servers in Australia.

4. Use of your personal information

We use your information to provide our service to you.  We also use it to improve our service and to notify you of opportunities that we think you might be interested in.

We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.

5. Disclosure of your personal information overseas

Some of the parties with which we exchange your personal information, including our service providers and other third parties, may be located outside Australia.  Where we need to disclose information to entities located in countries outside Australia, we will take all reasonable steps to ensure that our contracts contain an obligation for these entities to comply with Australian privacy laws.

6. Security of your personal information

We take reasonable steps to protect your personal information.  However, we are not liable for any unauthorised access to this information.  Personal information is held in electronic copy records, which are stored securely at our facilities or by contracted partners.  We take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss.  We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected.  We may retain your personal information for as long as necessary to comply with any applicable law, for insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records. 

7. Access to your personal information

You can access and update your personal information by contacting us on

8. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

10. Website

When you visit our website

When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc.  This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.


As is very common for companies, we use cookies on our website.  Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site.  Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

Third party sites

Our site has links both to and from other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

Last Updated 25th October 2023